Support Staff

Karen Puzio – Practice Manager

Started here in 1985 when the practice was owned by A.N Stuart, as a nurse and then was promoted to Head nurse until she was promoted yet again in 2004 to become Practice Administrator and then to Practice Manager in 2014.  Karen has also run puppy socialisation classes at the practice since 2001, which have been extremely popular and successful.  Karen has two dogs Lui and Jimi and enjoys participating in agility with Lui in her spare time.

Shelia Parsons – Accounts

Started here in 1997, working as a receptionist, Shelia has since progressed towards managing our accounts.  Shelia passed several exams, and obtained her Veterinary Receptionist qualification in 2010, the first person at this practice to do so.  Shelia owns a pet cockatiel named Jarvis, as well as a number of Goldfish and Koi.

Sue Wood – Receptionist

Started here 2001, and has taken on many responsibilities within the practice, including assisting with the accounts when  Shelia is off. Sue has a small menagerie of animals including a chameleon, Rescue dogs, Biscuit, Kyra and Gus plus cats and chickens!

Val Bryant – Receptionist

Started here in 2005. Val has numerous responsibilities within the practice including organising our vaccine reminders and managing our pet food order- ensuring our clients receive their food efficiently.  Val owns two dogs ‘Binx’ and ‘Tuey’, and enjoys taking Binx beating in the winter.

Suzie Collier- Reception/Accounts

Started here in 2011, Suzie maintains a wonderful rapport with our clients and is in charge of the Book keeping, Accounts and much more. Suzie also helps at our weekly puppy parties.  Prior to working at the practice, Suzie was a dog carer/walker, and is therefore renowned amongst dog owners in Haywards Heath.

Sonya Drury RVN / Receptionist

Joined the practice in 1987 as a qualified nurse when A.N. Stuart owned the practice, she has a horse named Banjo and rides regularly. She mainly works at the weekends as our critical care nurse but you may recognise her from reception where she also works three days a week.

Ruth Harper-Smith-Receptionist

Joined the Reception Team in September 2012 having previously worked in retail for many years. She is married to Paul and is the owner of a rescue cat named Joey. Ruth loves Fine Dining and is an avid reader.

Grania Dendy-Receptionist

Grania joined the Reception Team in November 2013 having previously been a Nanny to two young boys. She has recently returned from maternity leave and has a baby boy called Ned. Grania is in charge of updating our Facebook page and Website and also is responsible for the displays you see in the waiting room and around the practice.

Lucy Tranah- Receptionist  

Lucy joined us in October 2016 initially to cover maternity leave but was taken on permanently having previously worked in catering. She is a qualified florist with 11 years experience. She has always owned cats and currently has a cat named Alfie.


Laura Marsh – Houskeeper

Started here in 2003. As our housekeeper she is responsible for maintaining a clean and tidy practice, and ensuring that the surgery is kept immaculate for our clients. Laura is the owner of two cats.

Stephanie Izzard- Head Clinical Housekeeper

Steph joined us as a day release pupil studying Animal Care from Plumpton College in 2006. She impressed us so much with her hard work and initiative we realised we could not do without her! She joined our full time staff in July 2007 and has worked as our Clinical Housekeeper, keeping the hospital side of the practice clean and tidy, ever since. Steph is the owner of a small menagerie of cats.

Jess Wyatt – Animal Care Assisitant

Jess started in September 2017 and is currently completing her animal care course before studying to become an RVN. She is our go to girl when it comes to wildlife due to her knowledge and passion for wild creatures. Her home is filled with feathered, fluffy and spiky foster babies. In her spare time she rides her horse Woody and also owns a dog named Taz.

Helena Smith -Clinical Housekeeper

Helene is a student but works as one of our invaluable clinical housekeepers on a Saturday. Helena has worked at Oathall as a kennel maid for a year and a half now. She loves to horse ride on her days off from work and college. She also has a beautiful cat called Cleo, who was rescued.

Beth Swanson- Clinical Housekeeper

Beth works as one of our invaluable clinical housekeepers on a Sunday.

Ella Maynard – Animal Care Assistant 

Ella is the newest member of our team joining us in May 2019. She has a beloved dog named Poppy.

Scroll to top