Frequently Asked Questions
General
Can I have a written prescription for my medications from Oathall Vets?
You can request a prescription for your pet’s medication, but it’s not suitable for in-patient or urgent treatments, and cost savings for short courses are minimal. There is a charge for prescriptions, and specialist drugs may not be readily available at local pharmacies, potentially delaying treatment. Veterinary surgeons must prescribe medications according to current legislation, prioritizing licensed treatments for pets. Repeat prescriptions require 48 hours’ notice, full payment before collection or posting, and a recent clinical assessment, typically within the last six months. For more information on prescriptions click here.
How much does it cost to own a pet?
Owning a pet in the UK involves various costs, including initial expenses like adoption fees and pet supplies, and ongoing costs such as food, veterinary care, pet insurance, grooming, training, boarding, microchipping, and accessories. Additionally, unexpected costs like emergency veterinary care, medications, and dental care can arise. Budgeting for both expected and unexpected expenses is essential to ensure adequate care for your pet. For more information on owning a pet click here.
How often should I bring my pet in for a check-up?
The frequency of veterinary check-ups for your pet can depend on various factors, including their age, health status, and any pre-existing conditions. However, as a general guideline, it’s often recommended to schedule regular check-ups at least once a year for most pets. If your pet is on long-term prescription, medication check-ups may be required more frequently in order for your veterinary surgeon to be able to prescribe these medications; the frequency will depend on your pet’s medical condition and what medication is required.
For younger animals, such as puppies and kittens, more frequent visits may be necessary to monitor their growth, vaccinations, and overall development. As pets age, they may benefit from more frequent check-ups, possibly every six months or as advised by your veterinary surgeon.
Keep in mind that certain breeds and species may have specific health considerations, and your vet will be able to provide tailored advice based on your pet’s individual needs. Additionally, if you notice any changes in your pet’s behaviour, appetite, or overall well-being between scheduled check-ups, it’s essential to consult with your veterinary surgeon promptly. Regular veterinary visits are crucial for preventive care and early detection of potential health issues.
How do I register my pet with Oathall?
If you’d like to register your pet with us, complete our registeryour pet form or call us on: 01444 440 224
My pet is going to stay overnight, will someone be there?
Oathall Veterinary Group offer Peace of mind with our 24 hour in-patient care. We have veterinary and nursing staff on duty, on the premises and caring for in-patients 24 hours a day, 365 days of the year. Our patients benefit from continual monitoring and attention from fully qualified, trained veterinary and nursing staff, whether during the day, the night or on weekends and public holidays.
Accounts
How do I make an insurance claim?
The process is different between insurers. Email insurance@oathallvets.co.uk or call 01444 440224 and press option 5 with the name of the company who the pet insurance is with and the animals policy number. We will then be able to advise you of the quickest way to make a claim.
How can I claim on my pet insurance?
Our practice policy is for the owner to pay for treatment at the time. If you do require a ONE OFF direct claim – where the Insurance Company pay us (only available where treatment costs exceed £500) it must be agreed by the Practice at the beginning of any treatment.
To arrange this please call 01444 440224 pressing option 5 and have to hand the Company name, policy number and what excess is required. We do charge a higher processing fee for this due to the increased workload involved. Once the claim has been sent off any further treatment will need to be paid for at the time of treatment.
Pet Health
How can I prepare my pet for travel or moving to a new home?
Preparing your pet for travel or a move requires careful planning to reduce stress and ensure their safety. Visit your vet for a health check and necessary documentation, update your pet’s identification, and acclimate them to carriers or crates. Practice car rides, pack essentials, maintain routines, and research pet-friendly accommodations. Plan rest stops during car travel, minimize stress with calming techniques, and gradually introduce your pet to their new home. These steps help ensure a smoother transition for your pet. Find more information on pet travel here.
What signs should I watch for that might indicate illness in my pet?
Being aware of illness signs in your pet is essential for early detection and prompt care. Key indicators include changes in eating, drinking, or bathroom habits; lethargy; vomiting; diarrhea; respiratory issues; unexplained weight changes; behavioral changes; visible pain; skin or coat changes; and abnormal eye or nose discharge. If you notice any of these symptoms, consult your veterinary surgeon for evaluation and treatment to ensure your pet’s health.
What dental care routine is recommended for my pet?
Maintaining your pet’s dental health is crucial for their overall well-being. Schedule regular veterinary check-ups and professional dental cleanings, and brush your pet’s teeth regularly with pet-specific products. Use dental chews, treats, and toys to help reduce plaque and tartar buildup. Feed a balanced diet that promotes dental health and consider dental water additives. Regularly monitor your pet’s oral health for any issues and consult your vet if needed. While pet groomers may offer basic dental care, comprehensive dental care should be provided by a veterinary surgeon. For more information on pet dental care click here.
What vaccinations does my pet need?
Vaccinations are recommended for cats, dogs, ferrets, and rabbits to protect them from serious diseases. Dogs typically receive vaccines for distemper, parvovirus, hepatitis, parainfluenza, and leptospirosis, and may also need protection against kennel cough and rabies. Cats are commonly vaccinated against viral rhinotracheitis, calicivirus, and panleukopenia, with the feline leukemia virus vaccine given based on risk factors. Ferrets are usually vaccinated against canine distemper and rabies. Rabbits receive vaccines for myxomatosis and rabbit hemorrhagic disease (RHD), including both RHDV1 and RHDV2 strains. Regular vaccinations help prevent the spread of contagious diseases and protect individual pet health. For more information on pet vaccinations click here.
Can you suggest effective flea, tick and lungworm prevention methods?
For effective flea, tick, and lungworm prevention in pets, use vet-recommended treatments and maintain a clean environment. Apply monthly flea treatments, use flea collars, groom pets regularly, and use tick prevention products. Prevent lungworm with prescription medications and limit exposure to snails and slugs. Consult with your vet for personalized advice, maintain consistent preventive measures, and monitor for any adverse reactions to treatments. Be cautious of non-prescription products, especially for lungworm prevention.
Other
Can I visit my pet in hospital?
If your pet is hospitalised for a period of time then we are happy to arrange visiting where it would be beneficial to the patient. In certain circumstances we will advise against visiting where it would cause distress or interfere with a quiet recovery. Visits are by prior arrangement with the nursing staff who will book a specific time for the visit. If you have any questions, please call 01444 440224.
Where can I give feedback on my experience at Oathall Veterinary Group?
We always strive to provide the best possible care and service to pet owners. We value feedback from our clients, both negative and positive. If you would like to contact us regarding your experience, please email complaints@oathallvets.co.uk.
